Replacements

Circumstances under which replacements are required:

  • The ring purchased is the wrong size.
  • The ring purchased is the wrong color.
  • The ring purchased does not function with their target device (Phone/Tablet/Door lock). (Target device must be NFC compatible.)
  • The ring bearer has been in possession of the ring for less than 30 days and wants to change their ring.
  • A ring supplied by McLear Ltd has developed a fault within a 12 month period and there are no signs of foul play.
  • A ring supplied by McLear Ltd does not fulfill our Quality Assurance criteria

The Replacement Process

  • The ring bearer should contact support@nfcring.com in the first instance, providing information on their current ring, their problem and what size/style they would like to exchange to.
  • The ring bearer should be offered a choice of:
    • Purchasing an additional second ring and being refunded when their original ring arrives with us.
    • Purchasing an additional second ring at a heavily discounted rate.
    • Sending their current ring back and receiving a replacement ring in due course.
  • Should a similar color size ring option not be immediately available, the ring bearer should be offered a ring of the same value that is available on the NFC Ring online store.
  • The ring bearer should send the faulty ring back to the UK/US distribution point.
    • United States of America / Canada should be sent to

      Returns @ McLear Ltd

      150 Evergreen Rd

      Boulder Creek

      CA 95006

      United States

    • Rest of the world orders should be sent to

      NFC Ring / McLear Ltd

      Unit 2A, Prospect Works

      222a Allerton Road

      Bradford

      West Yorkshire

      BD15 7AF

    • In the packaging please include your email address, any order documentation you have and your preferred size/sku also a return address
    • Please include your name and returns address so it is clearly visible on the back of your package
  • The ring bearer should always be notified of replacement ring lead time.
  • The ring returned by the ring bearer must be in new condition (No marks or scratches).

Admin Fees Required

If you ordered the wrong size ring, provided an incorrect/incomplete address, or would like to change the style of ring you ordered, we require a non-refundable fee of £15 per ring to cover our admin and shipping cost overheads.

Pay the admin & shipping fee at the NFC Ring Store

Please add a note to your order referencing your previous order number (or name/email if you were a Kickstarter backer).

Turn-around time

Any items returned to us for either exchange or refund may take up to 14 days to be processed.

Refunds

Circumstances under which refunds are required:

  • The ring bearer has been in possession of the ring for less than 30 days and the ring is in "like new" condition or has a fault.
  • The ring has developed a fault within a 12 month period and there are no obvious signs of foul play.
  • The ring does not fulfill the Quality Assurance criteria - https://github.com/JohnMcLear/nfc-ring-specs/wiki/Quality-Assurance-Procedure
  • The ring bearer hasn't received their ring and has contacted us within 3 months of placing their order to notify us.

For rings returned within 14 days of delivery or within 30 days due to product fault, we will also refund shipping costs to and from NFC Ring. If expedited shipping was paid for, then only standard shipping costs shall be refunded. If the value of the goods is reduced due to more than necessary consumer handling, then the refund shall be reduced accordingly. Your right to refund arises only when we actually receive the goods back from you, or you provide proof of postage from the post office, preferably with a tracking number. Faulty items will be tested by us when received.

The Refund Process

  • The ring bearer should send the faulty ring back to the UK/US distribution point.
  • If requested, a replacement ring will be sent out free of charge after receipt - or else a refund should be issued. Note: Refunds via bank will be possible for pre-orders and orders (not for crowd-sourced orders)
    • Should a ring bearer send a ring back and it not be received by McLear Ltd, tracking information should be provided that provides proof of shipping.
  • United States of America / Canada should be sent to "Returns @ McLear Ltd, 150 Evergreen Rd, Boulder Creek, CA 95006, United States"
  • Rest of the world orders should be sent to "NFC Ring / McLear Ltd, Unit 2A, Prospect Works, 222a Allerton Road, Bradford, West Yorkshire, BD15 7AF, United Kingdom"
  • In the packaging please include your email address, any order documentation you have and your preferred size/sku also a return address

Turn-around time

Any items returned to us for either exchange or refund may take up to 14 days to be processed.

Questions / Scenarios:

  • What if the app doesn't work with my phone?
    The ring can be returned for a refund
  • What if the app stops working after 30 days?
    The NFC Ring unlock app comes with a warranty like any software you purchase. This warranty is limited to the verification and ring registration functionality of the app.
  • What if I lose my ring but need exactly the same ring inlays?
    There is nothing McLear Ltd can do about this. You will have to purchase a replacement ring.
  • Is there any possibility to organize back shipping from UK, for example in Switzerland where the shipment costs more than a new ring?
    Sadly no, maybe in the future when we expand we will find a way to make this feasible, but for now the best we can offer is shipping back to the UK or the US.
  • Is there a problem with overloading the ring involuntary during checkout (like the shops do with the RFID security tags)?
    TLDR; No. (See previous document revisions for full explanation.)
  • How should I package and ship my ring for return?
    Package your ring in a strong jiffy bag that wont split in shipping. Ship your ring tracked. If your ring fails to arrive with us there is very little we can do to help you.

Returns addresses

United States of America / Canada should be sent to:

Returns @ McLear Ltd,
158 Evergreen Rd,
Boulder Creek
CA 95006, United States

Rest of the world orders should be sent to:

NFC Ring / McLear Ltd
Unit 2A, Prospect Works
222a Allerton Road
Bradford
West Yorkshire
BD15 7AF, United Kingdom